*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}body{font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;background:#f4f5f7;color:#172b4d;min-height:100vh}.app-header{background:#0052cc;color:#fff;padding:14px 24px}.app-header h1{font-size:1.25rem;font-weight:600;letter-spacing:.01em}.app-body{display:grid;grid-template-columns:1fr 360px;gap:24px;padding:24px;max-width:1100px;margin:0 auto;align-items:start}@media (max-width: 700px){.app-body{grid-template-columns:1fr}}.ticket-list-section{min-height:120px}.ticket-list{list-style:none;display:flex;flex-direction:column;gap:12px}.ticket-card{background:#fff;border-radius:6px;border:1px solid #dfe1e6;padding:14px 16px;display:flex;justify-content:space-between;align-items:flex-start;gap:12px;box-shadow:0 1px 2px #0000000f}.ticket-content{flex:1;min-width:0}.ticket-title{font-weight:600;font-size:.95rem;margin-bottom:4px;word-break:break-word}.ticket-text{font-size:.875rem;color:#5e6c84;white-space:pre-wrap;word-break:break-word}.form-section{background:#fff;border:1px solid #dfe1e6;border-radius:6px;padding:20px;box-shadow:0 1px 2px #0000000f}.form-title{font-size:1rem;font-weight:600;margin-bottom:16px;color:#172b4d}.ticket-form{display:flex;flex-direction:column;gap:10px}.ticket-form label{font-size:.8rem;font-weight:600;color:#5e6c84;text-transform:uppercase;letter-spacing:.04em}.ticket-form input,.ticket-form textarea{width:100%;padding:8px 10px;border:1px solid #dfe1e6;border-radius:4px;font-size:.9rem;font-family:inherit;color:#172b4d;background:#fafbfc;transition:border-color .15s;resize:vertical}.ticket-form input:focus,.ticket-form textarea:focus{outline:none;border-color:#0052cc;background:#fff}.ticket-form input:disabled,.ticket-form textarea:disabled{opacity:.6;cursor:not-allowed}.btn{display:inline-flex;align-items:center;justify-content:center;border:none;border-radius:4px;font-size:.875rem;font-weight:500;cursor:pointer;transition:background .15s,opacity .15s}.btn:disabled{opacity:.55;cursor:not-allowed}.btn-submit{padding:9px 16px;background:#0052cc;color:#fff;margin-top:4px;align-self:flex-start}.btn-submit:hover:not(:disabled){background:#0747a6}.btn-delete{padding:5px 10px;background:transparent;color:#bf2600;border:1px solid #bf2600;flex-shrink:0;font-size:.8rem}.btn-delete:hover:not(:disabled){background:#ffebe6}.state-msg{font-size:.9rem;padding:10px 0;color:#5e6c84}.state-msg.error{color:#bf2600}.state-msg.empty{color:#97a0af;font-style:italic}